Return Policy — B. Josephson / bjosephson.com

(Effective date: 24 July 2025 — replaces all prior versions)

1) Purpose and scope

This Return & Exchange Policy (“Policy”) explains how returns, exchanges and refunds are handled for purchases made through bjosephson.com (the “Website”). It covers original artworks, limited-edition prints, and merchandise/streetwear sold by B. Josephson (Boone Eddy Josephson). This Policy applies worldwide, in addition to any mandatory consumer rights that apply in your country (including the EU right of withdrawal for distance contracts).

If this Policy conflicts with non-waivable local consumer law, the latter prevails.

2) Return windows (cooling-off periods)

EU/EEA consumers: you have a statutory 14-day right of withdrawal starting the day after you (or a person you designate) receive the goods. You must notify us within that period (see Section 6). You then have an additional 14 days to ship the item(s) back.
Non-EU customers (worldwide): we voluntarily offer the same 14-day notification window and 14-day return-shipment period for eligible items.
Exchanges: follow the same timelines; see Section 9.

The return window does not limit remedies for items that arrive damaged or defective (Section 10).

3) What is eligible to return?

We are glad to accept returns of items that meet all conditions below:

Original condition: the item is unused, unaltered and undamaged.
Packaging: the original packaging is included and in reasonable condition (crates, tube, box, dust bag, tags, stickers).
Completeness: all accessories, parts and documentation are included (e.g., Certificate of Authenticity for limited editions, care cards).
Proof: you provide the order number and a matching proof of purchase.
Timing: you notified us within the applicable period and shipped the return within the required timeframe.

Category-specific requirements

Original artworks (paintings, drawings, mixed media): must be returned in the original or equivalent professional packaging and insured for the full value. Surface must be untouched; no new scratches, scuffs, dents, corner bumps, punctures or exposure to smoke/moisture.
Limited-edition prints: return only if the tamper-evident sleeve or seal is intact and the print has been handled with archival care (no dents, kinks, fingerprints). The original, matching Certificate of Authenticity must be returned. Opened or handled prints are only returnable if they arrived damaged or with a manufacturing defect (Section 10).
Merchandise/streetwear: unworn, unwashed, unaltered, scent-free, with all original tags and labels attached. Footwear (if applicable) must be tried on indoors only and returned in the original undamaged shoebox placed inside a protective outer box.

4) Items that cannot be returned (final sale)

The following are non-returnable, except where defective under applicable law:

Custom or commissioned works created to your specifications (size, colors, subject, inscription), including framed-to-order pieces or artworks modified at your request.
Personalised items (e.g., dedications, custom embroidery/printing, monograms).
Opened or handled limited-edition prints where the seal/sleeve is broken or handling marks are present, unless there is a manufacturing defect.
Gift cards and digital downloads.
Hygiene-sensitive items (e.g., headwear) once unsealed or worn.
Items marked “Final Sale” at checkout.
Apparel returned used/worn/washed or missing original tags.
Any item returned beyond the timelines in Section 2.

5) Color, materials and craft variation

We strive for accurate photography, but color/tonal variation can occur across screens and lighting. Hand-made artworks and premium garments may feature natural, intentional variations in texture, weave, paper deckle, or dye that are part of the work and not defects. Such normal variations are not grounds for a defect claim.

6) How to start a return (RMA)

Notify us in writing within the applicable period: edbuun@gmail.com. Include your order number, the item(s), reason for return, and photos if damaged.
Wait for our Return Merchandise Authorization (RMA) email with instructions and the return address. Returns without an RMA may be refused.
Pack securely (see Section 7) and ship within 14 days of your notification.
Share tracking within 24 hours of shipment. You are responsible for loss/damage until the item is delivered to us, so use a trackable, insured service.

7) Packaging, carriers and insurance

Use the original packaging (crate/tube/box) whenever possible. If unavailable, use professional-grade materials equivalent to the original to prevent movement and corner/surface damage.
Artworks and limited editions must be fully insured for the invoice value.
For international returns, clearly mark the shipment as “Returned goods – no commercial value” to avoid duplicate duties.
If the item is damaged in return transit due to inadequate packaging or uninsured carriage, we may refuse the return or deduct restoration costs from the refund.

8) Refunds (amounts, shipping, duties, timing)

Inspection: we inspect returns within 5–10 business days of receipt.
Method: refunds are issued to the original payment method only.
Amount: for EU right-of-withdrawal returns, we refund the item price and the standard outbound shipping (if charged). Express/priority upgrades are not refundable. For non-EU returns, we refund the item price; outbound shipping is non-refundable unless required by local law.
Return shipping: unless we sent a wrong, damaged or defective item (Section 10), you pay return shipping.
Duties/taxes: import duties, taxes and brokerage fees paid to your local authority/carrier are not collected by us and are not refundable by us. You may be able to reclaim them from your customs authority.
Currency/FX: refunds are made in the original currency/amount. Exchange-rate differences and bank/issuer fees are outside our control.
Partial returns & free-shipping thresholds: if a partial return drops your net order below a free-shipping threshold, we may deduct the original standard shipping cost from the refund.
Non-compliant returns: missing COA, heavy wear, or damage may lead to rejection or a fair deduction reflecting restoration or diminished value.

We will process the refund no later than 14 days after we receive the goods back or after you provide proof of return shipment (whichever is earlier). We may, however, withhold the refund until we have received the goods or satisfactory proof of return, as permitted by law.

9) Exchanges (size, fit, replacements)

We treat exchanges as a return plus a new purchase to ensure accurate inventory and fraud protection. If you need a different size or variant:

Request an RMA (Section 6) and return the original item.
Place a new order for the desired item.

If a straightforward replacement is possible (same item, different size) and inventory allows, we may, at our discretion, process it as an exchange. Shipping charges may apply.

10) Items that arrive damaged, defective or incorrect

Inspect upon delivery. If your package arrives visibly damaged, ask the courier to note it.
Notify us within 48 hours of delivery for transit damage or shipment errors, with clear photos of the outer packaging, internal packaging and the item.
We will arrange repair, replacement, or a prepaid return label for a full refund where repair or replacement is unavailable.
For limited-edition prints, factory defects include printing flaws, severe paper dents from handling before you received the item, or misnumbering/incorrect COA. Minor paper waviness due to humidity is not a defect.

Claims made after a reasonable period may be harder to verify; please contact us promptly.

11) Non-delivery, refused or unclaimed packages

If a parcel is returned to us as undeliverable, refused, or unclaimed (e.g., wrong address, customs unpaid, no pickup), we can:

Reship upon payment of reshipping and any return-to-sender fees; or
Refund the item price less actual shipping and carrier return fees. Custom/commissioned items remain non-refundable.

12) Pre-orders and made-to-order items

Estimated ship dates are indicative. You may cancel a non-custom pre-order before dispatch for a full refund. Custom/made-to-order or framed-to-order items are final sale once production has begun.

13) Title and risk

Title transfers upon delivery to you (or your designee). Risk of loss or damage during a return is yours until the item is delivered to us. Use insured, trackable service (Section 7).

14) Who pays what? (quick reference in prose)

You pay: return shipping for change-of-mind/size; any duties/taxes due in your country; reship fees for refused/undeliverable parcels.
We pay: return shipping for wrong item sent, manufacturing defects, or transit damage we arranged/caused; repair or replacement where applicable.

15) Contact details and return address

B. Josephson (Boone Eddy Josephson)
Attn: Returns
Vandenpeereboomstraat 336
1501 Halle, Belgium
Email: edbuun@gmail.com

Please do not ship returns without an RMA.

16) Governing law and jurisdiction

This Policy and any dispute relating to it are governed by Belgian law, without prejudice to mandatory consumer protection provisions in your country of residence. Courts of Brussels (Belgium) have jurisdiction, subject to your statutory right to bring claims in your local courts as a consumer.

17) Changes to this Policy

We may amend this Policy to reflect changes in law or our operations. The effective date at the top shows the latest version. Material changes will be communicated on the Website or by email where feasible.

Thank you for collecting and wearing the work of B. Josephson. If you have any questions at all, email edbuun@gmail.com —we’ll help you choose the best solution.